set up a direct debit

SET UP A DIRECT DEBIT

With direct debit, your payments are automatically deducted from your bank account or credit card 7 days prior to the due date.

There are two ways you can set up your direct debit:

Call us on {{result.PhoneNumber}} to complete a paperless direct debit from your bank account or credit card.
Complete our online direct debit form below.

Set up a direct debit

What is the frequency for payments?

Your payments are made monthly. The amount that you owe is taken out of your bank account or credit card after you've received your bill.
When do the payments get made?

With direct debit, your payments are automatically deducted from your bank account or credit card 7 days prior to the due date. If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
Changing or cancelling your direct debit.

If you wish to change the details of your direct debit, click the edit direct debit button on the form, and enter your updated details.

If you want to cancel your direct debit, contact us and we'll process this for you.
What is the cost?

There is no cost to pay by direct debit. Just your usual bank fee for electronic transactions will apply.

Please note: There is a surcharge of 1.35% for Visa or Mastercard and 1.87% for American Express.
What happens if my direct debit is dishonoured?

If there are insufficient funds in your account to meet a debit payment, you will be charged a dishonoured fee of $9 excluding GST.

You must arrange for the debit payment to be made through any other means or should make arrangements to have sufficient funds made available in your nominated account by an agreed time to ensure we can process the debit payment.